Support

Signing in

Forgotten your password? Tap Forgot password on the sign-in screen and we will email you a link to set a new one. Coaches and athletes sign in to the app with the same email and password they use on the web.

Your subscription

Started in the iPhone app: it is billed by Apple. Manage or cancel it in the app under Profile → Plan → Manage subscription, or in your iPhone's Settings → your name → Subscriptions.

Started on structur.fit: manage or cancel it from Billing when signed in on the web.

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.

Connecting a watch

Connect Garmin, COROS or Apple Health in the app under Profile → Connections. Once connected, your recent history is imported and new sessions arrive automatically. If a session hasn't appeared, open the connection and tap Sync, then check the activity has finished syncing to the watch maker's own app.

Deleting your account

In the app, go to Profile → Security → Delete My Account. This removes your account and training data permanently. If you pay through Apple, cancel the subscription as well, since Apple bills it separately.

Your data and privacy

How we handle your data, including health data from Apple Health, is set out in our Privacy Policy. For a copy of your data or any privacy request, email privacy@structur.fit.

Something not working?

Email bugs@structur.fit with what you were doing and, if you can, a screenshot. Anything else: hello@structur.fit.